Department of Housing and Urban Development — Future of Work Pilot
Workforce, culture and workplace strategy as HUD launched a hybrid work environment.
Performed by members of the H & H Development Group team in prior roles. Estimated figures are those reported for the engagement.
Challenge
Societal change, new technology, demographic shifts and hybrid-work expectations changed HUD's culture and the way it works. As HUD launched a hybrid environment, its Office of the Assistant Secretary for Administration led efforts to redefine where, when and how HUD works — while addressing recruitment and attrition and how the department measures success.
Value delivered
Customized strategies and leading practices across workforce management, organizational culture, strategic visioning, space management and performance management; a deeper look at retention, recruiting, demographics and location trends; and ideas for modernized workspaces.
Expected outcomes
- A culture that supports collaboration, engagement and HUD's mission
- Robust enterprise performance measures
- Improved workforce analytics and quarterly departmental reporting
How the team approached it
Visioning
Facilitated leadership visioning sessions on the top challenges facing HUD's workforce.
Strategy
Developed recommendations and change-management strategies for planning, designing and implementing return to office.
Analysis
Ran a data-driven analysis of key workforce issues and used real estate expertise to identify facility improvements that promote collaboration and space utilization.
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